Withdrawal from the purchase of a heating device

The Department of Electromechanical Services informs the consumer public that it has identified the following product on the market, which does not comply with the basic safety requirements of the Low Voltage Electrical Equipment (LVD) Directive, as it includes substantial safety risks for the user. The importer has therefore voluntarily withdrawn from the market.

Anyone who knows the point of sale of such a product or needs additional information or clarifications is requested to contact the Department of Electromechanical Services at 22800514 and 22800522 or at the email address msa@ems.mcw.gov.cy or fax 22348202.

It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to replace the product, so that the product complies with the terms of the contract of sale. If this is not possible, then the consumer is entitled to withdraw, ie to return the product to the seller and get back the full amount paid. It is reminded that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the sole responsibility for the consumer always lies with the final seller.

In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his complaint in writing through the website of the Consumer Protection Service (www.consumer.gov.cy).