They left Orlando on Thursday and arrived in London on Sunday
Distressed passengers accuse British Airways of inhumane treatment during a nightmarish 77-hour journey from Orlando to London.
British Airways Flight 2036 was scheduled to take off from Orlando at 7.25 p.m. local time on Thursday - and had to land in London after 8 hours - but passengers were unable to reach the UK until Sunday.
After being forced to disembark from the first plane they had boarded due to a technical problem, the aircraft that eventually took off from Orlando landed in New York and not in London due to a technical problem. Then they waited for 6 hours for another plane to pick them up on Saturday, so they arrived in London on Sunday.
Pictures of children sleeping on the airport floor were circulated on social media, while other passengers complained that the airline did not provide them with food or accommodation.
"BA's customer service is disgusting, absolutely disgusting," passenger Sarah Wilson told the BBC.
The woman was in Florida with her four children to dream of a trip to Disney World, which cost her .11.000 XNUMX and ended up in incredible family distress as they returned to London three days after their expected return while they had miserable waiting conditions and flight changes, as SkyNews writes.
# BA2036 deplorable service. Cannot believe our children had to sleep on the floor of an airport terminal for five and a half hours while you advise that you are looking after us. pic.twitter.com/sPXUFnmZgX- Rosie slater watts (@SlaterRosie) November 3, 2018
"The passengers were treated inhumanely, we all wanted some food, somewhere to sleep and be informed - and they failed in everything, no matter what they claim," he told the BBC.
BA issued a statement stating: "We appreciate that this was a tedious and frustrating experience for our customers and we apologize for the long delay in their flight."
The incident coincided with the New York marathon which means that the hotels were almost 100% full.
Despite customer complaints that he let them sleep on the airport floor and were not given food or drink, a BA spokesman said: "Our passengers boarded other flights where possible, and while there was limited hotel space, our team provided beds, food and drink to ensure they were comfortable during their stay. "
Several passengers shared their experience on Twitter.
Rosie Slater Watts shared two photos, with her children sleeping on the floor. "# BA2036, sad service. We can not believe that our children had to sleep on the floor of an airport for five and a half hours," he wrote.
Another mother posted: "Imagine having a little daughter spend her birthday at the airport, sitting on a hard floor and not knowing when to eat, sleep or have a safe place to stay. Put yourself in this family's shoes and think about what you do # BA2036 ".
Imagine having a little daughter spending their birthday in a terminal, sat on a rock hard floor and not knowing when they're going to eat, sleep or have a safe place to stay. Put yourself in the footsteps of that family and think about what you are doing.# BA2036 @British_Airways- Casey Wilson (@ caseywilson98) November 3, 2018
In July, British Airways apologized to passengers after canceling dozens of flights to and from Heathrow due to a "system problem".