The Consumer Protection Service (CPC) of the Ministry of Energy, Trade and Industry, as the competent authority in Cyprus for the operation and management of the European Rapid Information Exchange System for non-food products, informs consumers that the week starting at 20 / 12/2021 (RAPEX - Report 51) 106 products that pose a risk to their health and safety have been notified to the System. These products were found in the markets of various Member States of the European Union and were then notified to the RAPEX Safety Gate System.
Consumers can be informed about the dangerous products on the CPC website at www.consumer.gov.cy. The 106 products were distributed for market control purposes as follows:
Twenty-eight (28) to the Consumer Protection Service, with three (3) of them having been notified to the system by Cyprus.
. Twenty-nine (29) in the Department of Labor Inspection.
ž Twenty (21) in the Health Services.
. Fifteen (15) in the Road Transport Department.
. Seven (7) in the Department of Electromechanical Services.
ž Four (4) in the Department of Environment.
ž Two (2) in the Department of Pharmaceutical Services.
The products concerning the Consumer Protection Service as well as the corresponding risks involved.
See table HERE
It is pointed out that the products with serial numbers 1 to 25, have been evaluated by the European Commission as products of serious risk, while the products with serial numbers 26 to 28 have been evaluated by the European Commission as lower risk products.
Recommendations - Warnings
It is noted that of the above twenty-eight (28) products, three (3) have been initially identified by the CPC in the Cyprus market (without having previously been identified in other member countries) and has proceeded with their commitment and withdrawal.
The remaining products are likely to be on the market in Cyprus and directly threaten the health and safety of consumers and especially children. The Consumer Protection Service has already started intensive market inspections for the detection of products.
The Consumer Protection Service invites importers, distributors, sellers who may have such products to stop selling them immediately and to notify the Service.
The Consumer Protection Service also invites consumers in case they own the above products to stop using them and return them to the seller, ie to the store from which they have been supplied and at the same time to inform it.
It is noted that according to the Consumer Protection Law of 2021, in case of purchase of an unsafe product, the consumer is entitled to replace the product, so that the product complies with the terms of the contract of sale. If this is not possible, then the consumer is entitled to withdraw, ie to return the product to the seller and get back the full amount paid. It is reminded that the above rights are valid for a period of 2 years from the initial delivery of the product to the consumer and that the sole responsibility for the consumer always lies with the final seller.
In the event that the seller refuses to comply with the above rights of the consumer, the consumer is invited to submit his complaint in writing through the website of the Consumer Protection Service (www.consumer.gov.cy).
Contact
For further information or to submit a complaint, consumers can contact the Service through its website (www.consumer.gov.cy) or at the following telephone numbers:
Consumer Line 1429Nice Nicosia Headquarters 22200926 and 22200925
Limassol District Office 25819150
Paphos District Office 26804613
Larnaca / Famagusta District Office 24816160