The institution of prosperous doctors has been progressing satisfactorily for a year now, giving benefits to the world, the Director of the Health Insurance Organization (OHA) Efi Kamitsi told the Cyprus News Agency, noting that assessments are constantly being made and the institution is improving even more.
"The institution of on-call doctors is going well, it has been running for a year now. It has been operating since last July with various adjustments we made to the hours on weekends and public holidays. The centers are stable so people have learned where to go. Always in the winter we see increases due to viruses, there are increased volumes," said Ms. Kamitsi.
Asked to comment that there are complaints that phones are not answered during on-call hours, she stated that "we did not receive such complaints, we did not have any particular issue. We didn't get any complaints from people."
Mrs. Kamitsi assured that improvements are being made continuously. "In September we took stock and made some improvements. With the closing of the winter season we will talk to the doctors and the public and see if any other adjustments need to be made," he added.
The hours of operation of the Emergency Services on Saturdays, Sundays and Public Holidays are from 11.00 to 17.00.
In addition, the call center starts its operation 30 minutes before the opening of the HR.
It is reminded that the On-call PI Services are provided to adults and children, who are beneficiaries of the NHS, during weekends and Public Holidays, and concern the provision of health care for emergency problems such as the acute onset of alarming symptoms, sudden and severe pain, aggravation of symptoms of a serious chronic disease, high fever accompanied by other symptoms;
Beneficiaries should not turn to PI on-call services for pre-existing medical conditions, issuance of repeated prescriptions, issuance of referrals to other services of the NHS or in cases where they do not have the time to visit their Personal Physician.
For their service, the beneficiaries contact the PI Emergency Services of their province by telephone during the operating hours of the Emergency Services. After assessing the health problem, an appointment is arranged during the day and during the opening hours of the on-call services. It is emphasized that, in order to properly serve the beneficiaries, the services operate only with scheduled appointments.
Source: KYPE