Lessons of good behavior are taught in her Report by the Commissioner of Administration, Eliza Savvidou, who, acting as the Anti-Discrimination Authority, investigated a complaint she submitted to the office of the foreigner of Syrian origin, who allegedly failed to consult until served. The foreigner was trying to secure his registration as unemployed due to serious problems he was facing, in order to secure the Minimum Guaranteed Income.
In fact, as the Commissioner points out, in their reports, the officials recorded several times that the said foreigner "did what he did not understand". Eliza Savvidou, although she states in her report that possibly due to the foreigner's lack of knowledge of the Greek language, he himself misunderstood the behavior of public officials, argues that civil servants are required by law to pay all the forces so that they are fully understood by the citizen.
The fact that the position of the service was that during several visits of the complainant to its offices, he "did not understand" I consider to indicate the communication problem that arose which can not rule out the possibility that the complainant was not treated "It was appropriate and led him to the conclusion that his non-registration was related to his lack of knowledge, of Greek, and consequently of his origin", the report states.
The fact that the complainant, he adds, "does not have a good knowledge of Greek and consequently most likely did not really fully understand what was said by the officials involved, I think it follows from the fact that in two cases he came to the Service with people who knew Greek and they could translate ".
"I consider it possible that the general climate that prevailed during the service of the complainant was outside the appropriate framework of behavior of public officials towards citizens and as such, created false impressions on him," says Eliza Savvidou. employees should follow when serving citizens.
"In the Cypriot legal order, the law on the operation of the public service dictates to the civil servant obligations and behaviors, which mainly concern his relationship with the public. Specifically states that the civil servant: behaves with decency, courtesy and honesty. Does not act or behave in a way that could discredit the prestige of the Public Service in general, or its position in particular, or that could shake the public's trust in the public service, make every effort to serve the public in an objective manner , fair, impartial and impartial ".
Concluding, the Commissioner of Administration states that this is not the first time that her Office handles complaints / grievances related to the conduct of District or Local Employment Offices towards citizens and in fact citizens of non-Cypriot citizenship or origin.
"This fact reinforces, in my view, the need for the service to pay due attention to the conduct of its officials to the public, in the light of the above principles and rules, in order to improve the service of the citizen and the strengthening of good administration and the strengthening of state-citizen relations ", underlines Eliza Savvidou.
Source: Liberal