1. Who receive SMSRecovery (Certificate of Sickness and Release of cases Covid19) to be used as SafePass;
SafePass recovery message (SMS) is received by all who have been confirmed outbreaks in the last six months, declared in the Unit of Epidemiological Surveillance and Control of Infectious Diseases (MEE & ELN) and released by their Personal Doctor or in his absence by the Release Team of the Ministry of Health.
The person who has been diagnosed with a coronavirus case must have reported to the MEE & ELN of the Ministry of Health within a reasonable period of time from the day the result was issued.
Cases reported to MEE & ELN are tracked and released on the protocol basis either following actions of the Personal Physician or by the Release Team of MEE & ELN (if there is no Personal Physician).
People who are registered in the file of MEE & ELN and have fallen ill from the disease COVID-19 upon their release they will receive a recovery SMS stating the period of validity of the receipt.
2. Who sends the recovery SMS for SafePass?
The recovery SMS is sent automatically from the platform of the Ministry of Health, if the Personal Physician or in his absence the Release Team completes the procedure and registers the release date on the platform.
3. I am a positive case and I have not yet been released by my Personal Doctor or the Release Team of the Ministry of Health. Am I entitled to SafePass?
The Personal Physician is responsible for the release of the positive case. Positive cases after the end of their illness receive a release SMS based on the relevant protocol. The recovery SMS is sent automatically from the platform, once the release process has been done correctly.
If the Personal Physician cannot locate you on the platform or does not know how to formalize your release procedure, you should contact the Release Team of the Department of Health or refer to the instructions sent to you. If the release process is not completed properly, you will automatically receive a message from the platform 20 days after the sampling day of the test that determined you as a case.
In case you do not have a Personal Doctor then you should contact the Release Team of the Ministry of Health at covidfollowup@moh.gov.cy.
It is understood that deceased or hospitalized will not receive a recovery SMS. Patients will receive it automatically when they are discharged.
4. How long is the valid SMSrecovery for SafePass and since when?
The validity period of the SMS recovery is 180 days from the date of sampling of the first positive result. It is understood that the certificate is valid after the release of the positive case so the first 14 or 20 days are considered days of illness and are deducted from the 180 days.
5. I was in close contact, I developed symptoms, I have not had a test but I have a certificate from a Personal Doctor or Pediatrician that I have been infected with coronavirus. Deserve This makes it a perfect choice for people with diabetes and for those who want to lose weight or follow a balanced diet. SMS recovery for SafePass;
No. The recovery SMS is sent only to those who were diagnosed and confirmed by laboratory tests that they were ill with COVID-19. Those individuals who have an epidemiological link and / or coronavirus-compatible symptoms are then suspected or possible cases according to the case definition https://www.pio.gov.cy/coronavirus/ and are not entitled to SMS recovery, since they were not subjected to laboratory testing, so they were never registered as confirmed cases.
6. I have a positive result which was not performed in a clinical laboratory approved by the Ministry of Health or for RT-PCR either for fasttest, I registered with MEE & ELN, I was called to verify by the Coordination of Public Health Clinics with PCR, but I did not go to do it. I'm entitled to it SMS recovery for SafePass;
All positive results that have been declared by a laboratory that is not in the relevant lists (the date on which the sampling was performed), as soon as they are reported to MEE & ELN are referred to the Coordination of Public Health Clinics for verification by molecular method. If not confirmed, they are likely to remain. So you are not entitled to SMS recovery.
7. I have performed self-test (alone at home or through a private procedure) with a positive result, I remained in restriction, but I did not register with MEE & ELN, because I did not know where to go. I'm entitled to it SafePass;
No. The self-test (alone at home or through a private procedure) is not a valid diagnostic test and is not accepted by MEE & ELN, so in such a case you are not entitled to SMS recovery.
8. I'm entitled to it SMS recovery for SafePass if I have a positive result from a Clinical Laboratory approved by the Ministry of Health, but I have not been declared as a positive case in MEE & ELN?
If the positive result was not declared by the clinical laboratory that performed this test or for any other reason this positive result was not registered, as a result of which an Officer of the Tracing Team never contacted you, you should send the affirmation on contacttracing2@moh.gov.cy, your request will be examined in a reasonable time and an official of MEE & ELN will contact you.
9. I do not have a positive result that proves that I got coronavirus, but I do tis antibodies. I can provide it to secure it SMS recovery for SafePass?
No. Laboratory testing of antibodies is not considered a laboratory criterion, so that someone becomes a confirmed case. In addition, it can not indicate the date of illness of the person in order to determine the duration of the SMS recovery.
10. I have a positive result from a laboratory that is on the list of laboratories that have verified the molecular virus detection methodology (RT-PCR) or in the list of laboratories that perform rapid tests that meet the minimum standards of the Ministry of Health, I reported to MEE & ELN, but not has called tracking nor received SMS for release. I'm entitled to it SMS recovery for SafePass;
You must send it affirmation to the email address contacttracing2@moh.gov.cy, in order to investigate the reasons why no communication was made and to take the appropriate corrective actions. Once it is confirmed that you have a positive case, then you will receive the recovery SMS. If clarifications are needed, an MEE & ELN official will contact you.
11. I was reported as a positive case from a laboratory that is on the list of laboratories that have verified the molecular virus detection methodology (RT-PCR) or in the list of laboratories that perform rapid tests that meet the minimum standards of the Ministry of Health I reported to MEE & ELN, but not I answered the Tracking Team phone call when I was called. I can get it SMS recovery for SafePass;
Yes, you must complete it affirmation and send it to the email address contacttracing2@moh.gov.cy. An employee of MEE & ELN will contact you within a reasonable period of time, in order to record your correct information on the platform and to be able to send you the recovery SMS.
12. I have changed my mobile phone number since the day I was reported as a case or I had originally given my landline number. I can now receive the recovery SMS for SafePass on my cell phone?
You must complete it affirmation and send it to the email address contacttracing2@moh.gov.cy. An employee of MEE & ELN will contact you within a reasonable period of time, in order to record your correct information on the platform and to be able to send you the recovery SMS.
13. Have I reported someone else's phone number instead of mine? How do I get the recovery SMS for SafePass in my cellphone;
You must complete it affirmation and send it to the email address contacttracing2@moh.gov.cy. An employee of MEE & ELN will contact you within a reasonable period of time, in order to record your correct information on the platform and to be able to send you the recovery SMS.
14. I have a positive result from a foreign country within six months. You can send it to me SafePassto move to Cyprus?
If you are a permanent resident of Cyprus and have been diagnosed positive in another country, then yes you are entitled to SafePass. However, you must ask for a certificate from an official body that manages the pandemic in the country where you were diagnosed, in which the identification data (name, identity and date of birth), the date of sampling and the date of result with a clear positive result, as well as the methodology used for diagnosis and send us the certificate at contacttracing2@moh.gov.cy to be managed. Only certificates from an official body (Ministry of Health, Civil Protection, Epidemiological Surveillance Units, etc.) of the country you were diagnosed with will be accepted in Greek or English. Please note that certificates from private or public laboratories, certificates from doctors, as well as SMS laboratory results will not be accepted.
15. I have SMSrecovery to use it as SafePass. Do I have the right to travel abroad with it, or to move freely to other countries with it?
At present SafePass can only be used nationally and does not replace either CyprusFlightPass or the criteria that each country may have to control movement within and outside its borders.
16. I can send it SMS recovering to another person?
No. The recovery SMS is purely personal and should not be sent to anyone other than the case or their guardians. The messages leave from an electronic platform and can be verified at any time by official bodies with the platform of the confirmed cases of MEE & ELN.